“Learning is a treasure that will follow it’s owner everywhere.” … Chinese Proverb
Our founder and principal, Gayle Lash, has proven herself to be an educational and informative public speaker. She speaks at National and International conferences, classrooms, and private organizations. She is always being requested for return engagements.
Ms. Lash is available for future speaking engagements to help educate your employees or association.
Watch this website for upcoming speaking engagements.
There are two main topics of focus; Internet Marketing and Customer Experience. Under each topic there are sub-topics that can be stand-alone presentations. They are:
- SEO your website
- Search Engine Strategies for Small Business
- Social Media Marketing
- Build Conversion into Your Website
- Paid Online Advertising
- Customer Service = Best Sales Tool
- Online Customer Experience
- Call Center Metrics for Success
- Customer Service Marketing Strategy
- Winning Call Center Technologies
- Data Mining for Customer Experience Improvements
- Data Mining for Call Center Performance
Recent speaking engagements include:
- Cotati Chamber of Commerce – Guest speaker for the luncheon educational series, presenting Social Media Marketing
- Sonoma State University – Guest Speaker for the Advanced Sales and Marketing class covering Social Media Marketing
- Santa Rosa Chamber of Commerce – Workshop Presenter for Customer Service Improvements
- Interior Design Society, Wine Country Chapter – Guest speaker presenting Online Marketing for Small Business
- Business Networking International, Next Level Chapter – Small Business Online Strategies
- Society of Telecommunications Consultants – Mining Call Center Metrics for Continuous Improvement
- NICE Annual Conference – Call Recording for Continuous Improvement
- International Quality and Productivity Center – Mining Call Center Metrics for Continuous Improvement
- American Telemarketing Association – Keys to Strategic Outsourcing
- SOCAP International – Technology to Improve Customer Experience
- Newspaper Association of America – Providing Exceptional Telephone Customer Service
to name a few.
If you would like to schedule Ms. Lash for a speaking engagement, please call us at (707) 794-9294.
Providing the following services:
- Speaking engagements in Santa Rosa, CA and surrounding area
- Internet Marketing in Santa Rosa, CA and surrounding area
- Internet Marketing in Sonoma County
- Customer Experience in Santa Rosa, CA and surrounding area
- Customer Experience in Sonoma County.
- Customer Service audits and improvements
- Customer Service Santa Rosa
- SEO Santa Rosa
- Social Media Marketing in Santa Rosa, CA and surrounding area